Refund policy

Return and Refund Policy

Every shirt we sell is printed to order specifically for you. Because nothing is made until you buy it, we cannot take shirts back and resell them, and our policy reflects that. Here is exactly what is and is not covered.

Damaged, defective, misprinted, or wrong item

That is on us. If your shirt arrives with a print defect, damage, a misprint, the wrong design, wrong size from what you ordered, or the wrong color, email us within 30 days of delivery with:

1. Your order number
2. A photo of the problem (and a photo of the size tag if the size is wrong)

We will send a free replacement or refund you in full — your choice. You do not need to ship anything back. No inspection process, no argument.

Wrong size or changed your mind

We cannot accept returns or exchanges for buyer's remorse, ordering the wrong size, or not liking the fit. Each shirt is made for your order and cannot be resold. Please check the size chart on the product page before you buy. If you are between sizes, most people size up — these are true-to-size unisex tees.

If we made a sizing error on our end (you ordered a Large and the tag says Medium), that falls under the defective section above and we will make it right.

Cancellations

If your order has not entered production, email us and we will cancel it and refund you in full. Production usually starts within a few hours of ordering, so the faster you write, the better the odds. Once a shirt is in production, it cannot be cancelled.

Lost in transit

Covered under our Shipping Policy. If your package is lost, we replace it or refund you.

How refunds work

Refunds go back to your original payment method. Your bank or card issuer usually takes 5–10 business days to post it after we issue it.

Sale and discounted items

Sale items are covered by the same defective-item protection as everything else. They are not eligible for change-of-mind returns, same as full-price items.

What is not covered

- Normal wear, fading, or shrinkage from washing outside the care instructions (wash cold, inside out, tumble dry low or hang dry).
- Damage from misuse, alteration, or improper care.
- Requests made more than 30 days after delivery.
- Orders placed through TikTok Shop or Etsy. Those are handled through that platform's own return system — start there and we will take care of you.

How to start

Email hello@triagered.com with your order number and what happened. We reply within two business days.